DO YOU HAVE ANY QUESTIONS?
Our customer service team is happy to help. On weekdays from 9:00 AM to 5:00 PM, we usually respond within an hour. On weekends, you can leave us a message; we'll handle it with care.
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Frequently Asked Questions
What is the return policy?
You can return your order within 14 days of purchase, provided the jewelry is unworn and in its original packaging. Just outside that timeframe? Send us an email, and we'll work with you to find a suitable solution.
How can I clean my jewelry?
To maintain its shine and appearance, gently wipe your jewelry with a soft cloth and avoid contact with water, perfume, or chemicals.
When will I receive my order?
Orders are usually processed and shipped within 2–5 business days. The exact delivery time depends on your location; the further away you are, the longer it may take. Once your package is on its way, you'll receive an email with a tracking link so you can track your order.
What material is your jewelry made of?
Our jewelry is crafted from high-quality stainless steel with a luxurious gold finish. It's durable, skin-friendly, and retains its sparkle with daily wear.
Which payment methods can I use?
You can pay securely with iDEAL, Shop Pay, Google Pay, PayPal or Credit/Debit Card.
Can I have a piece of jewelry engraved or personalized?
Yes, some jewelry can be personalized. Check the jewelry's product page to see what options are available for engraving or other personalization.
What should I do if my order arrives damaged?
Please contact our customer service by email as soon as possible. We will then quickly provide a suitable solution or a replacement piece of jewelry.
Are your jewelry suitable for everyday wear?
Yes, our jewelry is designed for everyday wear. Thanks to the gold-plated stainless steel, it will retain its beauty and shine with regular wear and proper care.
How do I combine different jewelry without it becoming too much?
Mix and match jewelry in different lengths and styles, but keep one main accent. For example, choose one statement piece and complement it with subtle, refined pieces for an elegant balance.